A friend has reservations about the reputation and ethics of people in the business.  I told him that Nancy is, without doubt, one of the finest, most upstanding, hard working and moral people I know (not to mention caring, interesting and fun!). …Nancy sold us our home and is now a good friend of the family.  As I told you on the phone, Nancy made us feel like royalty when she worked with us.  She is an amazing, accomplished person and Claudia and I hold her in the highest regard.  I hope that she can find some time to speak with you about how she does business and how she has found success being the exact opposite of the type of agents you have encountered.